The ride-hailing company that was once hailed as a model for a tech revolution is being forced to reevaluate its business model amid growing competition from UberX.
Uber is struggling to find new customers, amid the arrival of rival Lyft and rival Waze.
And it’s looking to move its core services to more reliable rivals.
Read More to compete with UberX, which has been expanding rapidly in the US, and ride-sharing app Lyft.
Uber CEO Travis Kalanick has admitted he needs to rethink how he approaches its business models.
The company is also facing a growing backlash, with a group of former Uber employees launching a $1.5 million campaign against the ride-shares company.
The new CEO, Dara Khosrowshahi, has promised to fix many of the company’s flaws, but it’s not clear he has the authority to do so.
Uber has said it will work to fix the company, but that may be harder than it initially appears.
In a post on Medium, the company said it would take a “tough, aggressive and measured approach” to address customer issues and that it will “look to continue to improve and expand our product and services”.
Kalanik has also promised to roll out a new way to share rides between users and employees, but a spokesperson for the company declined to say what that would entail.
“Uber has always focused on providing a service that’s both safe and reliable for our riders and drivers,” the spokesperson said.
“Today we’re taking a very tough, aggressive, and measured route to address the problems in our core services, including safety, reliability, and compensation.
We are committed to delivering our customers and drivers with the best service possible.”
Uber has been facing growing pressure in recent months as rival Lyft has gained popularity and UberX has been gaining traction.
The US has been the most heavily regulated of the major ride-share services, with several states taking action to stop the companies operations.
Kalanicks promise of better services and better compensation was met with skepticism.
But a spokesperson said the company was committed to addressing the issues, and had “made significant improvements to improve our safety and our compensation”.
Kalampas promised changes Uber made last month, including an end to “rideshare cancellation”, which means Uber won’t cancel rides unless the driver requests it.
It also promised a “new way” to share riders.
“We’ve made significant improvements in recent weeks to improve safety and compensation for our drivers,” Uber said in a statement.
Kalanakos promised changes to the way the company is funded, saying in a blog post last month that the company would be “paying out more and more of our money to drivers and passengers through UberX to fund new projects.” “
In addition, we are continuing to roll-out a new and improved compensation system that provides both compensation for the drivers and riders.”
Kalanakos promised changes to the way the company is funded, saying in a blog post last month that the company would be “paying out more and more of our money to drivers and passengers through UberX to fund new projects.”
“As you can imagine, we’re still working on our transition to new financing,” he wrote.
“While we have been working hard to provide more transparency about this transition, we cannot disclose more details at this time.”
Kalampos promised that Uber would also be able to “increase transparency” on driver compensation.
“At Uber, we believe drivers are our core customers, and we will be transparent about what is and isn’t paid,” the company added.
“This means that we will not reveal the names of drivers who are paid more than $25,000, or the names or details of any drivers who earn more than what we pay our drivers.”
Uber said it was also looking to expand its services to include the delivery and travel of goods, services, and transportation of people.
It added that it would also continue to work to reduce the number of drivers that the ride service had on its platform, and that drivers would have access to an Uber account if they did not want it.
Kalampa has said that drivers have been offered a choice of jobs and that they are working on getting into a better relationship with Uber.
“If they want to continue working with us, then that is fine, but they have to earn more money,” he said in the post.
Kalapas statement on drivers’ compensation came amid a surge of criticism from some drivers.
A group of Uber drivers in the Bay Area, who had been protesting for higher wages, said in statements on social media that they were not happy with the “toxic atmosphere” at Uber.
The statement said the drivers had been paid less than $1,000 since their first job as a driver in 2014.
“Our first driver is now making $12,000 per month,” the drivers wrote.
In another post, the drivers said they had been offered “lousy” jobs, including in the delivery industry.
“It is clear that the job market